ברא צמחים בע"מ

When I arrived at the BARA store in Yokneam to arrange the refunds of the vitamins I had bought on the website, after summarizing a refund I had done with customer service STAV, I met Ryan Kotzer, the factory store manager, Sharon's wife, and partner in the business. Ryan refused to refund the products, claiming she had instructions from the Ministry of Health. After I referred her to my agreement with customer service, she shouted at me and acted rude, saying that she had been working for over twenty years and knew the refund procedures. The owner of the business does not match the rude and shouty behavior. NEVER AGAIN buying from this brand!